CallOf.Monster Privacy Policy

CallOf.Monster Privacy Policy

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1. Introduction

CallOf.Monster ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services at callof.monster ("the Service"). The Service, a community platform for Call of Duty players, is hosted via Ghost(Pro) and operates forums through Communiteq in the European Union (EU), ensuring full compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. By using the Service, you consent to the practices described in this policy. If you do not agree, please do not use the Service.

2. Data Controller and Contact Information

We, CallOf.Monster, are the data controller responsible for your personal data. For questions, requests, or concerns about your data, contact us at:

  • Email: m42@callof.monster
  • Response Time: We aim to respond within 10 business days.

3. Information We Collect

We collect minimal personal data to provide and improve the Service, including:

3.1. Information You Provide

  • Account Creation: Email address, username, and password (encrypted).
  • User Content: Forum posts, comments, profile information, or messages you submit.
  • Event Participation: Details like in-game usernames or Discord IDs for tournaments.
  • Contact Requests: Information provided when emailing us (e.g., name, email).

3.2. Automatically Collected Information

  • Technical Data: IP address, browser type, device type, operating system, and access times.
  • Usage Data: Pages visited, links clicked, and interactions with the Service.
  • Cookies and Tracking: We use essential cookies for functionality (e.g., session management). No third-party advertising cookies are used. You can manage cookie preferences via browser settings.

3.3. Information from Third Parties

  • Ghost(Pro) and Communiteq: Our hosting providers may collect technical data (e.g., server logs) to ensure Service functionality, shared with us only as needed for operation.
  • Discord: If linked for events, we may receive your Discord ID or username.

We do not collect sensitive data (e.g., health, political views) unless voluntarily provided in User Content, which we discourage.

4. How We Use Your Information

We use your data solely to operate and enhance the Service:

  • Account Management: To create, secure, and manage your account.
  • Forum Functionality: To display your posts, comments, and profile.
  • Event Coordination: To organize tournaments and distribute prizes.
  • Communication: To respond to inquiries or send Service updates (e.g., Terms changes).
  • Analytics: To understand usage patterns and improve the Service (anonymized where possible).
  • Moderation: To enforce our Terms of Service and maintain a positive community.
  • Consent: For account creation and event participation (you can withdraw consent anytime).
  • Contract: To fulfill our Terms of Service.
  • Legitimate Interests: For analytics, security, and Service improvements, ensuring minimal privacy impact.
  • Legal Obligation: To comply with GDPR or other EU laws.

5. Data Storage and Security

  • Storage Location: Data is stored securely in the EU via Ghost(Pro) (website) and Communiteq (forums), both GDPR-compliant.
  • Retention Period:
    • Account data is retained until you request deletion or your account is terminated.
    • Forum posts may remain indefinitely unless deleted by you or moderators, but personal data can be removed upon request.
    • Technical logs are retained for up to 12 months for security purposes.
  • Security Measures:
    • Encryption of data in transit (TLS/SSL) and at rest.
    • Secure password hashing.
    • Regular security audits by Ghost(Pro) and Communiteq.
    • Access controls to limit staff data access.

6. Data Sharing and Third Parties

We do not sell or share your personal data for commercial purposes. Data is shared only as follows:

  • Service Providers: Ghost(Pro) and Communiteq process data for hosting and forum functionality. Both are GDPR-compliant and bound by data processing agreements.
  • Legal Requirements: We may disclose data if required by EU law, court orders, or to protect our rights (e.g., in case of fraud).
  • Event Partners: Limited data (e.g., in-game usernames) may be shared with event sponsors for prize distribution, with your consent.

7. Your GDPR Rights

As an EU user, you have the following rights under GDPR:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion of your data (e.g., account, posts), subject to legal obligations.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, email m42@callof.monster with your request. We’ll respond within 30 days, free of charge, unless requests are excessive or unfounded. You may also lodge a complaint with your local data protection authority (e.g., CNIL in France, ICO in the UK).

8. Cookies and Tracking Technologies

We use only essential cookies for:

  • User authentication (e.g., staying logged in).
  • Site functionality (e.g., forum preferences). No third-party tracking or advertising cookies are used. You can disable cookies via browser settings, but this may impair Service functionality.

9. Data Deletion Requests

You may request deletion of your personal data at any time by emailing m42@callof.monster or using the account deletion feature in your profile settings. We will:

  • Delete your account and associated data within 30 days, per GDPR.
  • Retain anonymized data (e.g., forum posts without identifiers) unless otherwise requested.
  • Keep minimal logs for legal compliance (e.g., audit trails), not linked to your identity.

The Service may link to external sites (e.g., Activision, Discord). We are not responsible for their privacy practices. Review their policies before engaging.

11. Children’s Privacy

The Service is intended for users aged 16 and older, in line with Call of Duty’s mature rating. We do not knowingly collect data from users under 16. If we discover such data, we will delete it immediately. Parents or guardians can contact us at m42@callof.monster to address concerns.

12. International Data Transfers

As the Service and its providers (Ghost(Pro), Communiteq) operate within the EU, no personal data is transferred outside the European Economic Area (EEA). If future providers operate outside the EEA, we will ensure GDPR-compliant safeguards (e.g., Standard Contractual Clauses).

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at callof.monster/privacy, with notification via email or site announcement. Continued use of the Service after changes constitutes acceptance.

14. Contact Us

For questions, GDPR requests, or concerns, contact:

  • Email: m42@callof.monster
  • Response Time: Within 10 business days.

We are dedicated to protecting your privacy while fostering a vibrant, respectful Call of Duty community. Thank you for joining CallOf.Monster!